Stay safe and informed

gt 999 Responsible Gambling

Enjoy yourself within your limits. gt 999 believes that healthy, controlled play is what brings lasting enjoyment. Read every guideline on this page carefully to keep yourself protected.

For ages 21 and above only

Our position

Gambling should be entertainment, not a burden

At gt 999, we want every player to play on their own terms. Casino and sports betting is a form of entertainment — it is not a guaranteed source of income or a solution to financial problems. Every bet carries an equal chance of winning or losing, and in the long run the platform holds a mathematical edge — you should participate knowing this.

Under our Terms and Conditions, no one under the age of 21 may open an account or take part in play at gt 999. Age verification is a mandatory process for us. Be careful to ensure that younger members of your household cannot access your account.

If at any point you feel that gambling is affecting your daily life, use the tools below without delay or contact our support team. gt 999 is always here for its players.

Remember: Placing bigger bets to recover money lost in gambling is never the right approach. It can make the situation worse.

Protect yourself

Tools to set your own limits

gt 999 gives every member the ability to control how much they play and for how long. Contact our 24/7 live chat to use the tools below.

Deposit limit

Set a maximum daily, weekly, or monthly deposit amount so you cannot go beyond your budget.

Play time limit

Set a fixed limit on how long you play each day. Once the time is up, your session will end automatically.

Self-Exclusion

You can request that your account be closed for a set period — from 1 week up to permanently.

Cool-Off

Block access to your account for 24 hours to 30 days — take a short break with no long-term commitment.

Loss limit

Once you have lost a set amount, your ability to place bets will be automatically restricted — an effective way to protect your finances.

Direct support

For any issue, contact gt 999's 24/7 live chat or email support — assistance is available in both Bengali and English.

Stay alert

Recognizing warning signs of a problem

Gambling addiction often develops gradually and can be hard to notice at first. If one or more of the signs below appear in your life, it is time to take action.

Going over budget

Spending more than planned, borrowing money, or dipping into savings to fund gambling.

Urge to chase losses

The tendency to bet more to recover lost money, which only increases losses further.

Disrupted sleep and routine

Staying up late because of gambling, losing focus at work or studies, drifting away from family.

Gambling in secret

Hiding your gambling activity from family or friends, or concealing how much you are spending.

Rules for a responsible player

Safe gambling habits

Decide in advance how much time and money you will spend — and stick to that decision.
Never treat gambling as a way to earn money — it is the cost of entertainment, not an investment.
Avoid gambling when you are under stress, anxious, or tired — your ability to make good decisions is reduced at such times.
Do not gamble after consuming alcohol or other intoxicants — your judgement is impaired.
Spend time with family, friends, and hobbies outside of gambling — keep a balance in your life.
Never share your account details with anyone, and keep them out of reach of those under 21.
Take regular breaks — stepping away for a while between sessions is a good habit.

Family protection

Protecting family and minors

If you have younger siblings, children, or anyone under 21 in your home, make sure they cannot access your gt 999 account. Keep your devices locked with a password or PIN.

If a family member feels that your gambling habits are becoming a problem, take their concern seriously. People close to us often notice a problem before we do ourselves.

Under gt 999's Privacy Policy, your account and personal information are kept fully secure. No third party can access your personal data.

Advice for parents: Make children and teenagers aware of online gambling. Use parental control software and monitor device usage.

How to get help

Do not hesitate to ask for help

Recognizing a problem and asking for help takes courage. The options below are always open to you.

gt 999 support team

Speak to us directly in Bengali via our 24/7 live chat or email. Requests to set limits or close an account are processed immediately.

Family and trusted people

Open up to a family member or a trusted friend. The support of people close to you can be your greatest source of strength at this time.

Professional counselling

Reach out to a mental health specialist or addiction counsellor. Both government and private mental health services are available in Bangladesh.

Our commitment

gt 999's commitment to responsibility

gt 999 is more than a gaming platform — it is a responsible community. To learn more about us, visit the About Us page, where our values and goals are discussed.

We believe that a happy and healthy player gets the best experience over the long run. To that end, we take the following steps:

Age is verified at account registration and registrations from those under 21 are not accepted.
If suspicious behaviour or unusual playing patterns are detected, our team reaches out on its own initiative.
Requests for self-exclusion or account restrictions are given priority and processed quickly.
All deposit and withdrawal transactions are SSL encrypted — your financial information is secure.
24/7 live chat and email support — get help in Bengali at any time.

Frequently Asked Questions

Questions and answers on responsible gambling

Yes. Contact gt 999's 24/7 live chat or email support and our team will suspend your account for a set period (such as 24 hours, 1 week, or 1 month) or permanently. These requests are handled with the highest priority.

For a temporary break, your account can be reactivated once the set period ends. For long-term or permanent self-exclusion, a cooling-off period applies and reactivation must be done through our support team. For lasting protection, we recommend permanent exclusion.

Watch for these signs: spending more time or money than planned, returning to play repeatedly to chase losses, losing focus on family or work, or feeling the need to hide your gambling. If any of these apply to you, contact our support team or seek professional advice.

The minimum age to take part in any casino or betting activity at gt 999 is 21. Age is verified at registration. It is strictly prohibited for anyone under 21 to open or operate an account.

Contact our live chat and tell us the daily, weekly, or monthly maximum deposit amount you prefer. The support team will apply it to your account immediately. Requests to increase a limit take a little longer to process — this is intentional, so that decisions are not made in the heat of the moment.

In Bangladesh, addiction counselling is available at the National Institute of Mental Health (NIMH) and various private mental health organizations. Contact a doctor or mental health specialist you know. As a first step, you can speak to our live chat team — we can point you in the right direction.

Start by talking with empathy and patience — try to understand how they feel rather than criticizing them. You can contact gt 999 support to ask for help taking action regarding their account. Professional family counselling can also be very effective in this situation.

If you have more questions, visit our detailed FAQ page, where answers to all common questions about the platform are provided.