gt 999 Privacy Policy
This policy describes in detail how your personal information is collected on the gt 999 platform, for what purposes it is used, and how it is kept secure. Reading this policy will give you a clear understanding of your rights and our obligations.
Introduction and Scope
This Privacy Policy applies to all users of the gt 999 platform. When you use our website, create an account, make a deposit or withdrawal, or use any of our services, you are considered to have agreed to the terms of this policy.
gt 999 treats the protection of users' personal information as its highest priority. We believe that data security is not merely an obligation — it is the foundation of our relationship with our users. Visit our About Us page to learn more about who we are and what we do.
This policy may be updated from time to time. For any changes, we will note the latest date on this page and notify users where necessary. Continued use of the platform after any changes means you agree to the updated policy.
What Information We Collect
Different types of information are collected on the gt 999 platform at various points. Each is described in detail below.
2.1 — Registration Information
Information you provide when creating an account:
- Full name
- Date of birth (for age verification — confirming 21+ age)
- Email address
- Mobile number
- Username and password
- Residential address
2.2 — Identity Verification Information
Documents collected during the account verification (KYC) process:
- National ID (NID) or passport copy
- Driving licence (where applicable)
- Proof of address documents
- Bank account or mobile banking details (for payment verification only)
2.3 — Transaction Information
Information stored relating to financial activity:
- Records of deposit and withdrawal transactions
- Payment methods used (bKash, Nagad, Rocket, Upay, bank transfer)
- Date and time of transactions
- Gaming history and betting activity
2.4 — Technical Information
Information collected automatically from your device and browser:
- IP address
- Browser type and version
- Device type and operating system
- Cookies and session data
- Page visit logs
How We Use Your Information
gt 999 uses collected information only for specific and lawful purposes. Each purpose is explained separately below:
3.1 — Service Delivery and Operation
Your information is used to create and manage your account, verify logins, operate betting and gaming services without interruption, process deposits and withdrawals, and distribute bonuses and rewards.
3.2 — Identity Verification and Age Confirmation
We confirm that every account holder is at least 21 years of age. Identity verification is also carried out to confirm account ownership and prevent fraud.
3.3 — Security and Fraud Prevention
Information is used to detect unauthorised account access, monitor suspicious transactions, and ensure transparency in financial activity. This process keeps your account secure.
3.4 — Customer Support and Communication
Your information is used to resolve your questions and issues through our 24/7 live chat and email support. It may also be used to send updates related to service improvements.
3.5 — Responsible Gaming
Monitoring users' gaming activity to ensure responsible gaming is an important duty for us. Using your information, we may take precautionary measures if signs of excessive betting or harmful behaviour are detected in any user. You can learn more about our Responsible Gaming Guidelines.
Information Sharing Policy
gt 999 does not sell your personal information to third parties or transfer it for commercial purposes. However, information may be shared with relevant parties in the limited circumstances below:
4.1 — Payment Service Providers
Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer providers to process deposits and withdrawals. This information is used solely to complete transactions.
4.2 — Technology and Security Partners
Information is shared on a limited basis with trusted technology partners to ensure platform security, detect fraud, and operate technical services. These partners work under strict confidentiality agreements.
4.3 — Legal Obligations
gt 999 may be required to provide information in response to a legal directive, court order, or valid request from a government authority. In such situations, we provide only the minimum information necessary to meet the legal requirement and endeavour to notify the user wherever possible.
Cookies and Tracking Technology
Cookies and similar technologies are used on the gt 999 website. Cookies are small text files stored in your browser that help improve your browsing experience.
Types of cookies we use:
- Essential Cookies: These cookies are necessary to maintain login sessions, provide security, and run the core functions of the platform.
- Performance Cookies: Used to analyse which parts of the website users spend the most time on, in order to improve service quality.
- Preference Cookies: Used to remember your language preference, layout settings, and other personalised settings.
You can control or disable cookies from your browser settings. However, please note that disabling essential cookies may prevent some platform features from working correctly.
Data Security Measures
Industry-standard technical and administrative measures have been put in place on the gt 999 platform to ensure the security of your information.
All data transmissions are encrypted using SSL/TLS technology.
Passwords are never stored in plain text — they are protected using strong hashing methods.
Only authorised staff can access specific data.
System security and unusual activity are monitored around the clock.
While we ensure the highest security measures, no method on the internet is 100% secure. Should any data breach or unauthorised access occur, gt 999 will promptly notify affected users and take the necessary corrective action.
Data Retention Period
Information collected by gt 999 is securely deleted or deactivated once the relevant purpose has been fulfilled or the set retention period has ended. General data retention guidelines are noted below:
- Active account data: Retained for as long as the account remains active.
- Closed account data: Retained for a defined period after account closure to meet applicable legal requirements.
- Transaction records: Retained in accordance with financial regulatory requirements.
- Technical logs: Generally kept for a short period and deleted after a set time.
- Customer support communications: Retained for the necessary period after the issue has been resolved.
Your Rights and Controls
You have clear rights over your own information. gt 999 respects these rights fully.
8.1 — Right to Access
You have the right to know what information we collect and store about you. You may request a copy of your information through our customer support.
8.2 — Right to Correction
If any information in your profile is incorrect or has changed, you can request that it be corrected. This can be done through account settings or customer support.
8.3 — Right to Deletion
You may request that your account be closed and that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations.
8.4 — Opt Out of Promotional Communications
If you no longer wish to receive promotional emails or messages, let our customer support team know and we will remove your details from that list. However, essential service-related messages may continue to be sent.
To exercise any of the above rights, contact us via 24/7 live chat or email. We provide support in both Bengali and English. Once your request is received, it will be verified and the necessary action taken within a reasonable time. The detailed legal framework for these rights is set out in our Terms and Conditions.
Protection of Minors
gt 999 strictly follows a 21+ age policy. Use of any service on this platform by anyone under 21 years of age is strictly prohibited. Age is verified at registration and may be re-confirmed at any time through identity verification.
If it comes to our attention that a minor's information is present in our system, that account will be closed immediately and the relevant information will be deleted.
Policy Changes and Updates
gt 999 may update this Privacy Policy when necessary. For any significant changes, we will endeavour to notify users by email or through a platform notification.
Continued use of the platform after an updated policy is published means you agree to the new policy. We therefore recommend reviewing this page regularly. If you have questions about any aspect of this policy, you will find answers to many of them on our FAQ page.
Contact and Support
If you have any questions, concerns, or complaints about the Privacy Policy, please contact the gt 999 customer support team. Our team is available in both Bengali and English, seven days a week, 24 hours a day.
Any request or complaint related to data protection is generally resolved within a reasonable time of receipt. More complex matters may take a little longer, but we will always keep you updated on progress.
Contact Details
Your information is safe at gt 999
Learn more about our security measures, support services, and responsible gaming guidelines.